1. Money-Back Guarantee Period

Our subscription plans include the following advertised money-back guarantee periods:

• 1-month, 3-month, and 6-month plans: 7-day money-back guarantee.
• 12-month plans: 30-day money-back guarantee.

Refund requests must be submitted within the applicable guarantee period to qualify under this policy. Eligibility is subject to the conditions below and any applicable consumer rights.

2. When Is a Full Refund Available?

You may qualify for a full refund if you experience a genuine technical or service-related issue that prevents you from using the service as intended and our support team is unable to resolve it.

Before approving a refund, our team may ask you to follow troubleshooting steps, check your device or connection, or provide details about the issue. This helps us determine whether the problem can be resolved.

If the issue remains unresolved after reasonable troubleshooting, we will review your request for a full refund, subject to the applicable guarantee period and legal requirements.

3. When Is a Partial Refund Available?

If you request a refund for a reason other than an unresolved service issue, or if our support team successfully resolves the problem, your refund may be calculated based on the unused portion of your subscription.

The time you have already used will be charged at the applicable rate for your plan. The remaining eligible balance will be refunded.

For example, if you purchase a subscription and use part of its duration before requesting a refund, the value of the used period will be deducted from the amount paid. The final refund will depend on the applicable plan rate, usage period, and eligibility conditions.

4. When Are Refunds Not Available?

A refund may not be available if your request falls outside the applicable guarantee period or the issue results from circumstances outside our service, such as an unstable internet connection, incompatible device, or incorrect device configuration that can be corrected with our setup guidance.

5. How to Request a Refund

To request a refund, contact our support team through WhatsApp or email. Please provide:

• Your account or order details.
• The subscription plan you purchased.
• The reason for your refund request.
• A description of any technical issues and troubleshooting already attempted.

Our team will review the information, help resolve any reported issue where possible, and inform you of the refund decision and applicable calculation.

6. Refund Processing

Approved refunds will be processed within 2–3 business days using the original payment method where possible. The time it takes for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

7. Contact Us

If you have questions about this policy or need help with your subscription, please contact Pro IPTV Canada through email or WhatsApp.

We aim to handle every request fairly, communicate clearly, and help customers find an appropriate resolution.